What's covered, and how the work fits together.

Not a services menu. A breakdown of what each layer covers, what you hand off, and how the work fits together under one team.

What we cover

Six areas. One team that owns all of them.

Each service is framed around the situation that makes it relevant, not just the category it falls under.

When manual work is eating into growth time

Business Process Automation

We start by mapping what actually happens, not what should happen. Then we replace the steps where humans are doing what systems could do: order routing, approval chains, inventory syncs, reporting. Most clients have the first automated workflow running within 4 to 6 weeks.

  • Workflow discovery: documented before any build begins
  • Custom automations connected to your existing tools
  • Approval routing and notifications that replace email chains
  • Before/after measurement: time saved is tracked, not assumed

When your tools don't talk to each other

Custom Software Development

Off-the-shelf software was built for a median business. If yours has moved past the median in volume, complexity, or how you operate, retrofitting becomes a permanent tax. We build to your exact workflow: ERPs, portals, order systems, integrations.

  • Requirements agreed before development starts, no surprises mid-build
  • Iterative delivery with working demos every 2-3 weeks
  • Source code is yours: no lock-in, no platform dependency
  • 60-day post-launch support, then optional maintenance retainer

When IT decisions are being made reactively

IT Consulting & Outsourcing

You get a maintained technology roadmap, monthly audit, and a project manager who knows your stack and stays accountable to it. Engineering capacity is on retainer, so new work does not require a new contract or proposal.

  • Monthly IT audit and updated technology roadmap
  • Engineering capacity on retainer: no new hiring, no new contracts
  • Vendor management handled on your behalf
  • One point of contact, most questions answered same-day

When uptime matters but nobody owns the whole chain

Remote IT Support & Infrastructure

When your network, cloud, and application are managed by separate parties, the gaps between them are yours to own. We close that gap: monitoring your environment continuously, resolving issues before they become incidents, and managing the full infrastructure layer so outages stop being a surprise on a Friday night.

  • 24/7 monitoring with proactive resolution before users notice
  • Cloud management across AWS, Azure, and GCP, cost optimization included
  • Patch management and scheduled maintenance
  • Monthly report: uptime, incidents, capacity, and cloud cost

When security is on the list but not on anyone's desk

Security & Continuity

Most growing businesses have some security in place and no clear picture of what it actually covers. We look at where the real exposure is, address what matters most, and put monitoring in place that runs consistently rather than depending on someone remembering to check.

  • Security review with prioritized next steps, not just a list of findings
  • Monitoring and alerting across your environment
  • Backups verified on a defined schedule, not just assumed to work
  • Compliance needs assessed and addressed based on your specific situation

When repetitive work is a drain, not a strategy

AI & Automation

We use AI across our own delivery pipeline: monitoring, code review, documentation, anomaly detection. When it makes sense for your operations, we embed the same tooling directly into your existing stack. Not a separate AI platform. Not a new vendor. Just fewer steps that require a person in the loop.

  • Document processing, data extraction, support routing
  • Infrastructure anomaly detection and automated alerting
  • Integrated into your existing stack, no new platform to manage
  • Scoped after workflow audit, not applied as a default

The retainer model

What "one retainer" actually means.

Every active retainer includes the following by default, regardless of which services are running.

Monthly planning

Priorities reviewed, roadmap updated, risks flagged.

Infrastructure monitoring

24/7, across your full environment. Issues resolved before they surface.

Software maintenance

Patches, dependency updates, and minor fixes, handled without a new project kickoff.

Security & backups review

Checked monthly. Tested on a defined schedule, not just configured once.

Ongoing development capacity

Engineering hours available each month, no separate proposal, no waiting period.

One point of contact

Accountable for every layer: infrastructure, software, and security.

What we're not.

A staffing agency. We don't place developers into your team and step back.

A tool reseller. We're not paid by software vendors for recommendations.

A generalist that does everything. The services on this page are what we cover and what we're accountable for.

We work best when we can own outcomes over time, not hand off code and disappear.
If that's what you're looking for, we're probably the wrong fit.

How we engage

From first call to first deliverable.

Every engagement starts the same way, regardless of which services are involved.

01

Stack audit, no prep required

We review your current setup: apps, infrastructure, gaps, and what is falling between teams. You do not need to prepare anything. We ask the questions.

02

Scoping before any build

For development projects, we run 2 to 3 discovery sessions to document requirements before writing a line of code. For infrastructure and support, we audit the environment first and deliver a written findings report.

03

Delivery with visible checkpoints

You see working progress every 2 to 3 weeks. No black box. No surprises at launch. Milestones are agreed at the start and tracked throughout.

Start with a stack audit.

We review your current setup: apps, infrastructure, gaps, and what is falling between teams. No prep, no commitment.

Book a free IT audit